Terms & Condition
These Terms and Conditions of Trading (‘Agreement’) apply to all online sales between The Rug Company Limited and our subcontractors (‘us/we/our’) and the Customer (‘you/your’) in relation to all sales of goods and services.Custom Artwork and Charges
Custom prices are subject to 15%-20% custom surcharge (for additional artwork and production resources). Artwork illustrating your custom design at scale will be agreed post purchase. Due to the handcrafted nature of this product, the final colour and dimensions may differ slightly from those specified. All Custom items are non-returnable as they are commissioned items made only to your specifications. Please note larger sizes may take longer to make than our standard lead time of 16-22 weeksPayment
We accept Mastercard, Visa, American Express, Visa Debit, Maestro, Paypal, Apple Pay, Google Pay and Bank Transfer. We now also accept credit card payments in instalments with Splitit, with 0% interest. All payments are made securely online and your credit card details will not be saved. We are pleased to arrange delivery of your order to an address that is different to your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.Placing an Order
By placing an order with us you are deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please Contact Us before placing an order or email at firstname.lastname@example.org. Telephone calls to and from The Rug Company may be recorded or monitored as part of our efforts to further improve service to our customers. Phone and data rates apply. Charges may vary depending on your landline, Mobile Providers and other Networks. By placing an order on this website, you are making an offer to The Rug Company to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order, we will send you a confirmation that your order has been received. This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Rug Company for the sale of our products will only exist once an order has been accepted and processed. This does not affect your statutory rights.Receipt of Order Confirmation
You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us, so that we may investigate and confirm that your order has been placed successfully.Product Description
We take every care to ensure that the description and specification of our products are precise. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.Product Size and Colour
All of our products are handmade, and rugs can vary in size by up to 10cm in width or length from the size shown. Likewise, although Swiss dyes are used for accuracy, colours can vary slightly from rug to rug. This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please utilize our custom size calculator embedded to our product listing in our Shop area. Please Contact Us for other changes such as colours, materials, or shapes.Stock Availability
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will normally be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If an item is out of stock at the time of order, but due in stock within two weeks, this will be shown as in stock and we will process your order as normal but let you know that your order will be delayed
If one or more item of a multiple order is out of stock, we will not despatch your order until all items are in stock. We will let you know this, and give you the option to split your delivery for an additional delivery charge.Prices
All prices quoted on this website are accurate at the time of publication, are quoted in $ Doller. All prices charged are inclusive of USA Value Added Tax (VAT) at the current rate.Force Majeure
Our performance of any part of a contract with you is subject to variation or cancellation and the grant of an extension of time from any cause arising from an act of God, war, strikes, lock-outs, flood, drought or other cause of any nature whatsoever beyond our control or owing to inability and time to procure materials, labour or any articles at all and you agree to accept increased prices for the products due to any of the aforesaid reasons. In all circumstances time is not of the essence of the contract.Data Protection
The Rug Company Limited is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act. We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.Rights of Third Parties
For the purpose of the Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it.
Title and Risk
We retain ownership of any products ordered until we have received full payment for such products.Complaints Procedure
If you have any queries, issues or complaints in relation to any products purchased from The Rug Company, please contact email@example.com.
We are providing Free shipping across USA and all States. All the items which are sent to you are professionally packed and insured when shipping. In case you find any problem, please contact us firstname.lastname@example.org.
Refund And Return Policy